Support

Wrench Wise™ by McGlyn Consulting, LLC

Find answers to common questions below. For personalized help, use the built-in support tools inside the app.

Getting Started

How do I add a vehicle?

Tap the + button on the dashboard. Choose your vehicle type, enter a nickname, and optionally add year/make/model. You can also scan your VIN to auto-fill vehicle details.

What vehicle types are supported?

Wrench Wise supports cars, trucks, SUVs (gas, diesel, electric, hybrid, plug-in hybrid), RVs (motorhomes, travel trailers, fifth wheels, pop-up campers), motorcycles, powerboats, PWC, sailboats, tractors, ATVs, snowmobiles, trailers, and generators. Complex vehicles like RVs and boats can track sub-components (chassis, coach, engines, generators, implements) with separate maintenance schedules.

Do I need an account to use the app?

No. Free users can start tracking maintenance immediately without creating an account. All data is stored locally on your device. Create an account only when you want cloud sync, multi-device access, or premium features.

Free vs Pro

What's included for free?

Free users get up to 2 simple vehicles (cars, trucks, motorcycles, etc.) with full maintenance tracking, service history with photos, maintenance schedules, step-by-step guides, seasonal checklists, and tire tracking. Prefer a complex vehicle? Use your 2 free slots for 1 vehicle with sub-components — like an RV with a generator, a boat with engines, or a truck with a trailer. All data stays on your device — no account required.

What does Pro add?

Pro unlocks unlimited vehicles and sub-assets, NHTSA recall alerts, AI-powered PDF manual import, OEM factory schedule import by VIN, planning sessions with parts lists and shopping lists, a personal parts catalog, reports and data export, and cloud sync across phone, tablet, and web.

How do I subscribe or cancel?

Subscribe from within the app — you'll see upgrade prompts when accessing Pro features. To cancel, manage your subscription through your device's app store settings (Apple: Settings > Apple ID > Subscriptions; Android: Play Store > Payments & subscriptions).

Data & Privacy

Where is my data stored?

Free users: all data is stored locally on your device and never sent to our servers. Pro users: data is stored on your device and synced to our secure cloud servers for multi-device access. Data syncs automatically and works offline.

How do I export my data?

Pro subscribers can export maintenance reports and vehicle history from within the app. Go to a vehicle's detail page and use the export/report options.

How do I delete my account and data?

Free users can uninstall the app or clear app data from device settings — no server data exists. For account holders, visit our account deletion page or use Settings > Danger Zone > Delete My Account inside the app.

Troubleshooting

My data isn't syncing

Check that you have an active internet connection and an active Pro subscription. Try pulling down to refresh on the dashboard. If the issue persists, close and reopen the app. Sync runs automatically when connectivity is restored.

VIN scan isn't working

Make sure the app has camera permission enabled. Position the barcode in good lighting and hold steady. If scanning fails, you can always enter the VIN manually — the app will decode it the same way.

Photos aren't uploading

Verify the app has camera and photo library permissions in your device settings. Photos are saved locally first and synced when connected. If you're on a free plan, photos are stored on-device only.


Contact Support

Email us directly at support@mcglyn.com — we typically respond within one business day.

You can also use the built-in support tools inside the Wrench Wise app for faster help:

  1. Open the Wrench Wise app
  2. Tap the Settings gear icon
  3. Go to About
  4. Tap Submit Feedback to report a bug, request a feature, or ask a question

The app also includes a full Help Center with documentation, tips, and step-by-step tutorials — tap the ? icon in the top bar from any screen.